PatientReach Portal

We are pleased to provide you access to our Front Desk services 24 hours a day!

 Through our Patient Portal, you can:

  •          Pay bills online
  •          Request online statements
  •          Check scheduled appointments & request new appointments
  •          Send secure messages to our office
  •          Download new patient forms & images
  •          Bonus feature! Send memos to yourself

To login in, click below 

icon for Online Patient Portal access

To register for the PatientReach Portal, please contact our office. For your privacy, we will have to verify your identity using a state/federal issued photo ID. We can activate your account and issue your temporary password after you complete our user agreement. 

About our PatientReach Portal

Cumberland Surgical Arts is offering this secure, HIPAA compliant communication tool as a courtesy to our patients. It is an optional service, and we reserve the right to suspend or terminate it at any time; we will alert you to any changes as promptly as possible. This is to inform you of the facts and risks surrounding the use of the web portal. 

Privacy & Security

A secure web portal is a type of webpage that uses encryption to keep unauthorized persons from reading communications, information, or attachments. Secure messages and information can only be read by someone who knows the right password to log in to the portal site. Because the connection channel between your computer and the website uses secure sockets layer technology you can read or view information on your computer, but it is still encrypted in transmission between the website and your computer.

Your email address is confidential and protected information. With our best effort, we will protect this information, as we do your medical and other personal information. We will never purposefully share this information with any third party.

Protecting Your Private Health Information and Risks

This method of communication and viewing prevents unauthorized parties from being able to access or read messages while they are in transmission. No transmission system is perfect. We will do our best to maintain electronic security. However, keeping messages secure depends on two additional factors:

  • The secure message must reach the correct email address, and 
  • Only the correct individual (or someone authorized by that individual) must be able to have access to the message.

Only you can make sure these two factors are present. It is imperative that our practice has your correct e-mail address and that you inform us of any changes to your e-mail address.

You also need to keep track of who has access to your email account so that only you, or someone you authorize, can see the messages you receive from us. You are responsible for protecting yourself from unauthorized individuals learning your password. If you think someone has learned your password, you should promptly go to the website and change it.

All access to our internal network and electronic medical records (EMR) is password protected. Our staff is instructed to log off their workstations when not physically present.

Guidelines for Using the Portal Site

  • Pay bills online
  • Request online statements
  • Check scheduled appointments & request new appointments
  • Send secure messages to our office, request prescription refills
  • Download new patient forms & images

Response Time

Please do not use the Patient Portal for urgent or emergent messages. Our system will notify us when we have messages. We will normally respond to all messages within 24 hours but no later than 3 business days after receipt. If you have not heard from us within 2 days, please call the office at Clarksville Office Phone Number 931-552-3292 to check the status of your request. If for some reason the portal cannot be accessed, we will make every to respond to you as soon as possible.

Online communications should never be used for life threatening, emergency communications or urgent requests. If you have an emergency or an urgent request, you should contact 911 or your physician via telephone.